Troubleshooting issues in setting up a custom domain
This article provides guidance on how to troubleshoot issues
How do I redirect my root domain to my www?
Redirecting your root domain to www means that when someone goes to your website without typing “www” in front of it, they will still be taken to the website. To do this, you need to change the settings on your domain registrar. First, you need to go to the place where your domain was purchased. Depending on who you host your website with, this might be a company like GoDaddy or Bluehost, or it might be somewhere else. Once you’re there, look for the settings that allow you to change how your website works. Look for a setting that says something about redirecting your root domain to www. If you can’t find it, you might need to contact the people who provide your website hosting and ask them how to do it. Once you find it, just turn it on and your root domain will be redirected to www.
Here are some specific guides for some of the most popular domain registrars:
- GoDaddy:
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Log in to your GoDaddy account
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Click on the “My Products” tab
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Select the domain name to redirect
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Click “Manage DNS”
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Under “Forwarding”, click “Add”
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Enter “www” in the “Forward to” field
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Select “Forward with Masking”
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Click “Save”
- Namecheap:
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Log in to your Namecheap account
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Select “Manage Domains” from the dashboard
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Select the domain name to redirect
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Click “Advanced DNS”
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Under “Host Records”, click “Add New Record”
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Select “URL Redirect Record” from the dropdown menu
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Enter “www” in the “Host” field
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Enter your website’s URL in the “Value” field
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Click “Save All Changes”
- Network Solutions:
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Log in to your Network Solutions account
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Select “Manage My Domain” from the dashboard
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Select the domain name to redirect
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Click “Manage DNS”
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Under “Forwarding”, select “HTTP Redirect”
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Enter “www” in the “Redirect Domain” field
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Enter your website’s URL in the “Destination URL” field
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Click “Save”
- Name.com:
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Log in to your Name.com account
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Select “Manage Domain” from the dashboard
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Select the domain name to redirect
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Under “Domain Settings”, click “URL Redirect”
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Enter “www” in the “Redirect From” field
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Enter your website’s URL in the “Redirect To” field
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Select “Permanent” from the “Redirect Type” dropdown menu
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Click “Update”
- 1&1:
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Log in to your 1&1 account
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Select “Domains” from the dashboard
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Select the domain name to redirect
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Click “Manage Domain”
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Under “Forwarding”, click “Edit”
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Enter “www” in the “Redirect from” field
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Enter your website’s URL in the “Redirect to” field
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Select “Permanent” from the “Redirect Type” dropdown menu
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Click “Save”
After publishing, why do I still see a “Site parked” page?
Sometimes, domain registrars will automatically add a parked page for your website. To remove this, you will need to log into your domain registrar and remove the parked page. Normally this can be done by going to the DNS settings and removing the record for root (@) that is pointing to the parked page.
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